Field Service Frequently Asked Questions

We have collected some of the questions we get from our customers about installation, set-up and troubleshooting. Each of our team has specialized knowledge of our products; their answers are collected here. Maybe your question has already been answered!

Contact us if you have a service-related question you don't find answered in this collection.

Question:

 I need a manual for my unit, how do I get one?
  What size circuit breaker is needed for my new Ambrell/Ameritherm equipment?
  I've built my own coil, and I can't make it work..what do I do?
  What can I use to hold my parts while they’re being heated?
  What kind of water is safe to put in my chiller?
  I have a coil flow switch error, but I’m sure I have enough water, what do I do?

EKOHEAT Systems

  
Question:

 How do I configure unit to operate in 4-20ma or 0-10V DC mode?

EASYHEAT Systems

  
Question:

 Why is the Fault light lit and why won't my EASYHEAT heat my part?

  I'm getting a message that says "Raise Tap" what do I do?
  How do I switch to Rear Panel Start, using a footswitch or my PLC?

L/ISM Systems

  
Question:

 Why in the L40/100 unit the screensaver has to shut off the heating power...
  The [L/ISM System]front panel tells me I have an e-stop.  I've checked them all and they area satisfied. Now what? 
  I'm trying to turn my machine on with a pendant. I can use the front panel but the pendant doesn't work. 

Legacy Systems

  
Question:

 My HOTSHOT display doesn't show anything, but the power is on, what could be wrong?
  I'm about to purchase a HOTSHOT induction heating system from you and I'd like to know if I can lengthen or shorten the stock cable lengths you provied with this equipment.