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Every month we poll customers with recent deliveries to determine if they are satisfied with our responsiveness and our products; rated on a scale of 1-5, these are the last six month's results... |
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"Quality and more importantly service is the backbone of any manufacturing endeavor. You have proven once again the meaning of integrity and pride in your products. It restores my faith in customer relations every time I have dealt with Ambrell and Dan Phelan. " -Mike Stanton |
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"The 3.5 kW EASYHEAT outperforms competitors' 5 kW power supplies that we currently use." Ed Whipp |
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"The Nova Star 3 kW unit we have is still performing perfectly after 9 years on the production line. I’m keeping my eyes open for opportunities to add new induction heating applications to our repertoire." Dennis Oakes |
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"The Ameritherm EASYHEAT system for Nanoparticle and Hyperthermia Research is perfect for my research. We are conducting a study that involves heating functionalized nanoparticles for applications in the treatment of inoperable liver cancer. Not only are the power supply controls easy-to-use, the system is reliable, and provides the precise, repeatable heating that we absolutely require. The compact size works very well in our space-limited lab environment. Ameritherm has also met our data collection needs by providing fiber optic temperature probes. Additionally, customer service from Ameritherm has been terrific. I appreciate that whenever I call, I am put in touch with a person that can assist me. When I had a leaking flow sensor, it was quickly diagnosed and a replacement part was in my office in just two days." Andrew C. Larson, Ph.D. |
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For our brazing applications we use a variety of methods: electric furnaces, torches, induction heating, resistance heating and welding. My preference is induction heating due to the quality of the braze joints produced. We are currently using an Ambrell EKOHEAT 45 kW system for brazing. Our goal is to exceed the braze quality specifications set out as the industry standard. Lee Slayton |
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“Don’t let an AC power outage ruin your day! We have been pleased with the automatic reset feature available on our Ambrell power supplies. This feature allows Watring Technologies to automatically restart our crystal growth systems after a total AC power outage. The resulting cost savings in salvaging just one crystal after an AC power loss can literally pay for the cost of the power supply.” Dr. Dale Watring |
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We would like to thank you and your team for their prompt and professional attention to our service needs. Nordson has a variety of your heating units that we use primarily in induction brazing applications. One 3.5 kW unit, on an automated system recently quit working and left us in a very difficult situation. That particular line is near production capacity and we cannot tolerate more than a few days of downtime. After contacting Jim C. in your service department and explaining to him our predicament, he explained to us that he could begin working on our unit as soon as he received it and he would make sure that it was returned back to us as soon as possible. We shipped the unit out, it was repaired and shipped back to us promptly. Our downtime was minimized and we were quickly back in production. Again I say thanks and want you to know that we appreciate the great service that we received on this unit. John Dernar - Project Engineer / Supervisor |
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"We recently purchased and installed an EKOHEAT 30 kW. Just want to let you know I have been very impressed with the service group at Ameritherm. The knowledge and response has been exceptional. The fact that we can troubleshoot over the phone is such a benefit to me and Checon." Bill Estey |
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"We rented a 3.5 kW system for our soldering application. The rental option has given us the equipment flexibility that we need during this prototype phase of our project. This is an excellent product with excellent technical support. For a bunch of induction heating novices, we were able to do exactly what we needed/wanted." Ronald Roberts |
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‘We are currently using your HOTSHOT 1 kW system for an automotive metal to plastic insertion application. It is a vast improvement over the thermal insertion method that we were previously using.” Len Wine |
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“I want to tell you what a great machine you guys make! We are using your HOTSHOT 2 kW system and it is simple, easy to use and gives wonderful brazing results, even for us amateurs. The chiller is also a charm. Thank you for your help in getting us up and running in no time flat.” Ronald Agustsson |
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"Ameritherm to me is a valuable asset in my workplace and the EKOHEAT units are very |
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"Really great customer service! We bought induction equipment from Ameritherm in spite of others being cheaper. We had a problem on July 2nd and discovered that Ameritherm was closed for the week. We left a message anyway and within a day Tom Giglia, president of Ameritherm had called and solved our problem even though he was on vacation. Ameritherm delivers better tech support while on vacation than a lot of folks do while they are working." Thomas J. Walz |
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"We've been running the new EasyHeat 8310 for several weeks and it's working great. The operators really like it, they can't believe something that small can replace the monster they used to use." Jim B. Keys |
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“Ameritherm’s induction heater was perfect for our testing application. The induction heater was straight forward and easy to use. I had the induction heater up and running and ready to begin my testing in no time. Their induction heaters are very control system friendly with the provided backpanel hook-ups which ended up being very useful. I am pleased with Ameritherm’s support and promptness. They were able to get us an induction heater rental that met our test criteria in a critical time frame. I will definitely be giving Ameritherm a call on our next test that requires an induction heater." Nicholas Linley, BSEE |
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“I just returned from the ‘Don’t Get Burned’ induction heating seminar with Dr. Dahake. It was very well done and the time spent was well worth it. Dr. Dahake is very sharp and was very helpful in answering questions regarding our potential applications. Thanks to you and the staff who put the seminar together." Bret Hamatake |
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"I sent my power supply back last week for the modifications we had talked about. When I came in to work this morning it was setting at my desk. I just want to thank your organization for such a quick response, even though I was not in a hurry. Please thank all those responsible for making this happen so efficiently." Perry Lloyd |
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“Even though I currently have another vendor’s induction equipment, I needed more technical information regarding how to apply this technology to my brazing application. Ameritherm’s website is ‘hands-down’ the best technical resource available! Subsequently, I attended your Induction Heating Seminar and a spent a day at your Application Laboratory. Your experts were able to offer the solution I was looking for.” Shaun Deveraux |
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“Our HOTSHOT 7.5 is plug and play, and everything that goes together is well thought out. Performance is exactly as promised. It also turned into a great cost savings to the company because we streamlined the process due to the ability of the HOTSHOT to produce high-quality parts in-house. Ameritherm is one of the most customer-oriented companies I have ever worked with and I have been in the industry for 30 years.” Wally Campbell |
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"It was late Friday afternoon and we needed to induction cure a few new development parts for one of our key customers. It was critical to turn those parts around immediately. When we showed up at the Ameritherm Applications Lab our need became a number one priority. Your expertise and responsiveness turned what could have been a disaster into a success for us. Our customer was extremely pleased with your results. Thank you so much !"
William Fisher
Manufacturing Engineering Manager
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"We had a critical production shutdown based upon a failure of our previous induction heating equipment. From our web search, we found Ameritherm as a leading induction heating solution provider. Our need for equipment was immediate and Ameritherm was able to provide a system, create a production coil, integrate our machinery and run 300 parts all within 36 hours. They not only understood our application, they delivered equipment directly out of stock and enable us to quickly resume full production." |
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"For our rotor manufacturing application we replaced a gas-fired oven with an Ameritherm induction heating system. We see significant advantages to this approach. When using the oven, an upstream production stoppage caused the parts already in process to dwell in the oven and overheat. This created quality problems and unusable parts. Because induction heating has quick heat-up times this problem is virtually eliminated. The parts are available 'just in time' for the next phase of the process. The cost-to-own and operate our induction heating system is significantly less than the oven, especially during these times of rising fuel prices. In addition to this, we were able to reduce the conveyor footprint from 6 to 8 feet (through the oven) to 2 feet through the induction heater." Randy Oliver Robert Bosch Corporation |
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"Kim, Eric M. Kelsey |
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"We replaced our old tube units with Ameritherm's HOTSHOT 3.5 kW power supply for brazing carbide tips onto steel. Not only are we running our product lines at faster rates, we are also achieving more consistent quality." Tom Wheeler |
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“I had critical down situation at my plant that involved equipment from three different vendors. The response I received from Ameritherm was by far, superior. Ameritherm’s service department worked closely with my team to diagnose a power supply issue and resolve it as quickly as possible. During multiple calls per day I could tell that the urgency of my situation was recognized and the service team was working diligently to get me back online as quickly as possible. Thank you for your prompt, knowledgeable and professional service.” Ed Trowbridge |
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"Processing art is involved in the science of induction heating. The Ameritherm Applications Laboratory brought the two together and proved to us that induction was feasible for our application, dramatically decreasing our front-end program risk." - Dr. Lou Mango, Harman Automotive |
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"I do not have an application at this time. When I visited your website, I was looking for information on induction heating to respond to the FDA and other regulatory agencies concerning any possible effects to implantable medical devices. Thru your website and other websites that I visited, I was able to answer the inquiries from these agencies on induction heating." Good website! G.M. |
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